Proactive Support Contracts

LANcare SLA's help you sleep at night... 

Fixed Support Costs:

The LANcare Managed Service offering is available in three levels: Platinum, Gold, and Silver. Each SLA comes with a rapid response time and with a LANtech guarantee. A LANcare SLA provides the mechanism to deliver FIXED Support costs to your organization so that there are no surprises to your budgeted expenses.

PC Remote Control/Remote Support:

LANcare enables our engineers to provide quick assistance to end-users without the need to go on-site. They can request to take control of end-user sessions and make changes to settings or give assistance on "how to" queries which means a better response time for their problems.

LANcare Windows Event Log Monitoring and Alerts:

The LANcare Integrated IT Software Suite provides proactive, user defined monitoring with instant notification of problems or changes. We receive system alerts when critical conditions occur, users alter their configuration or a possible security threat occurs which means that LANtech can proactively address issues before they become a problem to your company.

Software Deployment & Systems Management:

LANcare provides fast and reliable Software Deployment for your entire computing infrastructure using LANcare scripts. LANcare eases the task of rolling out applications and updates so that upgrades can be deployed to all users and workstations in a matter of minutes.

LANcare Scripts are designed to run at anytime and to minimize the need to visit multiple workstations. These can be scheduled to run at anytime, on a one time or recurring basis which means that regular maintenance tasks, such as "Disk Defrag" can be carried out during the night.

Computer Inventory and Audit:

LANcare is constantly monitoring your network's hardware and software, and can produce a comprehensive summary of all computer equipment that is connected to your network as well as all the software that is in use.

LANcare provides a system to easily track hardware and software changes thus reducing the time required in asset tracking for end of year analysis or Software License Audits.

Network and Computer Monitoring:

LANcare's Network and Computer Monitoring Software provides the ability to monitor what is going on with your network so we can stop or eliminate problems before they occur.

LANtech's helpdesk is instantly notified on critical events; a user alters their configuration, disk space reaches a certain level, or a possible security threat occurs.

LANcare proactively monitors all servers, workstations, remote computers and Windows Event Logs for specific condition.

Patch Management:

LANcare provides complete automation for all patch deployment for servers and workstations so that they can be fully protected at all times without the need for an engineer to regularly visit each workstation.

LANcare also provides a comprehensive rollback for any patches that may cause an issue and provides an easily readable report detailing which patches have been installed. This means that you can be confident that your network is as secure as possible.

Comprehensive Reports:

The LANcare Integrated IT Software suite provides comprehensive integrated reporting for all data collected and stored in the system. From hardware and software inventory to bandwidth usage and server uptime, LANcare provides the information you need to effectively manage your network infrastructure.

The LANtech Guarantee:

LANtech is so confident of being able to deliver on the services offered that we offer a penalty percentage refund if certain aspects of the SLA are not delivered on.

There are 5 key measurable items that this refund is offered on:

• Maximum phone / e-mail response times for new critical issues;
• Maximum on-site time for new critical issues (when required at the discretion of LANtech Limited);
• Preventative Network Maintenance schedule (+/- 15 working days of the monthly/bi-monthly/quarterly/half-yearly anniversary of the SLA);
• Critical MS Security Updates on the server;
• Consultancy Discussion.

If any of the key measurable items are not delivered in a given month within the timeframe of the schedule guaranteed according to your SLA, LANtech will refund 5% of the monthly fee for each proven incident, up to a maximum of 10%.

To discuss how a Pro-active LANcare managed Support Contract can help your business don't hesitate to contact our Account Management Team